Front End Industry,Sample Size,Avg. Monthly Ticket Volume,Avg. Customer Satisfaction,Median First Reply Hrs,Median First Resolution Hrs,Median Help Center Articles,Median Num Total Apps,Average Handle Time (minutes)
Education,"2,217","1,162",94,4,15,28,3,1.6
Energy,259,"3,145",91,5,11,18,3,2.3
Entertainment & Gaming,"1,118","7,226",81,10,15,47,3,1.4
Financial Services,"1,700","7,152",87,3,4,39,4,1.7
Government & Non-profit,"1,028",979,96,3,17,18,3,1.7
Healthcare,"1,349","1,928",92,3,11,24,3,1.9
IT & Consulting,"6,141","1,007",94,2,18,15,3,1.7
Marketing & Advertising,"1,023","1,936",90,4,16,16,3,1.8
Media & Telecommunications,"1,206","3,249",89,2,13,36,4,1.8
Professional & Business Support Services,"1,452","2,949",93,3,10,20,3,1.9
Real Estate,560,"3,967",91,2,10,20,3,1.6
Retail,"5,996","4,884",86,10,10,17,3,1.5
Social Media,260,"10,862",81,11,18,63,3,1.5
Technology,"9,807","2,639",92,2,17,80,4,2.4
Travel,"1,115","18,331",86,3,6,29,4,2
Other,"2,540","4,468",90,4,12,13,3,1.5